This articles demonstrates how to use the Emergency Page on the Safety Portal.
When an alarm is triggered from WorkerSafety Pro, it will appear in the Safety Portal. Admins must be logged into the Safety Portal to view their team's alarms. Each alarm will have a dedicated emergency page that admins and emergency contacts can interact with. During an active alarm, emergency contacts will receive an email and a text message containing the link to that alarm's emergency page.
SOS ALARMS
When an SOS alarm is triggered, emergency contacts will receive a call, email, and text message about the alarm. The email and text message will contain links to the live emergency page (as seen below). If emergency contacts have downloaded WorkerSafety Pro, they will also receive a push notification.
On the Safety Portal, admins will see the SOS alarm appear.
Click the "Escalated" button or the link icon to be taken to the Emergency Page. This is the same emergency page provided for emergency contacts.
On the Emergency Page, details of the alarm will be displayed. Among these are the alarm's status, the kind of alarm, and the worker's name and phone number.
You'll also see a button that says "Show Local 911 Contact." Click it to view the phone number of the dispatch services near the worker's location.
Next, you will see the device from which the alarm was triggered, the nearest address, and exact GPS coordinates. These are especially helpful if the worker is in a remote location.
Next, you will see an interactive map with the alarm's location pinpointed.
Next, since this alarm is an SOS, it will be automatically escalated. This means both Tier 1 and Tier 2 emergency contacts will have been notified. You'll notice that under Tier 2, the page indicates "Has Been Notified" and the "Escalate Emergency to Tier 2" button has been greyed out. You'll also see under Emergency Status that the alarm has been "Escalated to Tier 2"
Next, at the bottom of the emergency page, all emergency contacts and admins will see live emergency logs of the alarm. This is helpful in coordinating efforts to get the worker the help they need.
In this example, the admin cleared the alarm and indicated it was a test. This greyed out the "Set Emergency to All Clear" button. An emergency should be set to all clear ONLY after it is confirmed that the worker has received the help they needed.
Emergency Contacts will receive a call, email, and text notifying them of the cleared alarm.
NON-SOS ALARMS (Fall, Worker Down, or Missed Check-In)
When an Non-SOS alarm is triggered, emergency contacts will receive a call, email, and text message about the alarm. The email and text message will contain links to the live emergency page (as seen below). If emergency contacts have downloaded WorkerSafety Pro, they will also receive a push notification.
On the Safety Portal, admins will see the alarm appear. In this example, the worker has triggered a "Worker Down" alarm.
Click the "Open" button or the link icon to access the Emergency Page. This is the same emergency page provided for emergency contacts.
For a non-SOS alarm, i.e, Fall, Worker Down, or missed Check-in, Tier 1 emergency contacts will be alerted first.
Suppose Tier 1 emergency contacts do not take action. In that case, the alarm will be escalated to Tier 2 emergency contacts after a 3, 5, or 7-minute countdown expires (depending on what has been set by your organization). In the example below, the organization has a 7-minute countdown timer.
To take action, Tier 1 emergency contacts should click the "Investigate Emergency" button.
After clicking the "Investigate Emergency" button, Tier 1 they will be asked to confirm or cancel that action. They should click "CONFIRM." As shown in the image, after confirming, the countdown to escalate to Tier 2 emergency contacts if Tier 1 emergency contacts do not take action will stop. Emergency responders will also NOT be notified.
Afterwards, the emergency page will be updated. The "Investigate Emergency" button will be greyed out. The page will display:
1. That Tier 2 emergency contacts are "On Hold Until Escalation"
2. The emergency is "Being Investigated"
3. The investigator's name
4. The investigator's number.
If Tier 1 Emergency Contacts are unable to assist in the emergency, they should click the "Escalate Emergency to Tier 2" button to escalate the emergency to all Tier 2 emergency contacts. This action bypasses the countdown timer and notifies Tier 2 emergency contacts immediately.
Click the following link to see a demonstration of what you have just learned:
Next Steps
Now that you have learned how to use the emergency page, you may want to learn about how to edit alarm notification settings. Click here to view that article.