--- title: How to Connect the Series X Device in the Safety Portal description: How to Connect the Series X Device in the Safety Portal --- [Skip to content](https://support.becklar.com/knowledge-base/how-to-connect-the-series-x-device-in-the-safety-portal#main-content) English Show submenu for translations [Contact us](https://support.becklar.com/knowledge-base/kb-tickets/new?hsLang=en) [![MicrosoftTeams-image (18)-1](https://support.becklar.com/hs-fs/hubfs/Marketing%20Images/MicrosoftTeams-image%20(18)-1.png?width=400&height=99&name=MicrosoftTeams-image%20(18)-1.png)](https://support.becklar.com/knowledge-base?hsLang=en) - [Menu](https://support.becklar.com/knowledge-base) Show submenu for Menu - [Getting Started](https://becklar.sharepoint.com/:b:/s/FRSoftwareApplication/IQC61XnyfoTPSLAfuKwq6QAWAbEAEetE6om5BaoIal_ex7Q?e=lcNWGt) - [Safety Portal](https://support.becklar.com/knowledge-base/safety-dashboard) - [Safety Protocols](https://support.becklar.com/knowledge-base/safety-protocols) - [Emergency Contacts](https://support.becklar.com/knowledge-base/emergency-contacts) - [Apple Watch](https://support.becklar.com/knowledge-base/apple-watch) - [Integrations](https://support.becklar.com/knowledge-base/integrations) - [Permissions & Privacy](https://support.becklar.com/knowledge-base/permissions-privacy) - [Subscription & Billing](https://support.becklar.com/knowledge-base/subscription-billing) Open main navigation Close main navigation - [Menu](https://support.becklar.com/knowledge-base) Show submenu for Menu - [Getting Started](https://becklar.sharepoint.com/:b:/s/FRSoftwareApplication/IQC61XnyfoTPSLAfuKwq6QAWAbEAEetE6om5BaoIal_ex7Q?e=lcNWGt) - [Safety Portal](https://support.becklar.com/knowledge-base/safety-dashboard) - [Safety Protocols](https://support.becklar.com/knowledge-base/safety-protocols) - [Emergency Contacts](https://support.becklar.com/knowledge-base/emergency-contacts) - [Apple Watch](https://support.becklar.com/knowledge-base/apple-watch) - [Integrations](https://support.becklar.com/knowledge-base/integrations) - [Permissions & Privacy](https://support.becklar.com/knowledge-base/permissions-privacy) - [Subscription & Billing](https://support.becklar.com/knowledge-base/subscription-billing) - English Show submenu for translations - [Contact us](https://support.becklar.com/knowledge-base/kb-tickets/new) - [becklar.com](https://becklar.com/workforce-safety) [becklar.com](https://becklar.com/workforce-safety) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.becklar.com/knowledge-base?hsLang=en) 2. [Devices & Hardware](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en) 3. [Series X Device](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#series-x-device) # How to Connect the Series X Device in the Safety Portal ## Learn how to connect a Series X device to a user in the safety portal. #### Overview The **Series X** is a mobile personal emergency response system (PERS) designed for lone workers. It allows users to call for help with the push of a button and includes features such as fall detection, GPS location tracking, and 4G LTE connectivity on AT&T and Verizon networks. This article explains how to connect a Series X device to a user in the safety portal. #### Before You Begin Make sure you have the following ready before starting: - Access to the safety portal with appropriate admin permissions - The Series X device powered on - The device's serial number or device ID (found on the back of the device or in the packaging) - The user profile already created in the safety portal #### How to Connect the Series X Device to a User 1. **Log in to the Safety Portal** Navigate to your organization's safety portal and sign in with your administrator credentials. 2. **Go to the User's Profile** From the dashboard, locate and open the profile of the user you want to assign the device to. 3. **Navigate to the Devices Section** Within the user's profile, find the **Devices** or **Connected Devices** section. 4. **Select 'Add Device'** Click the **Add Device** button to begin pairing a new device to the user. 5. **Choose Series X as the Device Type** From the device type list, select **Series X**. This tells the portal which connection method and settings to apply. 6. **Enter the Device ID or Serial Number** Input the Series X serial number or device ID when prompted. This links the specific physical device to the user's account. 7. **Confirm and Save** Review the details and click **Save** or **Connect** to complete the pairing. The device will now appear as connected under the user's profile. #### Verifying the Connection Once the device is connected, confirm the following to ensure everything is working correctly: - The Series X device appears as **Active** or **Connected** in the user's device list - The device's location is visible on the portal map (may take a few minutes) - A test alert can be sent and received successfully #### About the Series X The Series X Pro includes the following key features relevant to the safety portal connection: - **4G LTE Connectivity** — Certified on AT&T and Verizon networks for reliable coverage - **GPS Location Tracking** — Real-time and accurate location reporting visible in the portal - **Fall Detection** — Automatically triggers an alert when a fall is detected (when worn as a pendant), with an option for the user to cancel - **SOS Button** — One-button emergency alert available at any time during the workday - **Durable and Lightweight** — Designed to handle demanding work environments #### Troubleshooting ### The device is not showing as connected - Verify the serial number or device ID was entered correctly - Ensure the device is powered on and has cellular signal - Refresh the portal and check the device status again after a few minutes ### Location is not updating in the portal - Confirm the device has a clear line of sight to receive GPS signal - Check that the device has an active data connection (4G LTE indicator on device) ### Need additional help? If you continue to experience issues, contact your system administrator or reach out to customer support with the device serial number and the affected user's account details. - [Getting Started](https://support.becklar.com/knowledge-base/getting-started?hsLang=en#main-content) - [Sign In/Set Up](https://support.becklar.com/knowledge-base/getting-started?hsLang=en#sign-in-set-up) - [Safety Dashboard](https://support.becklar.com/knowledge-base/safety-dashboard?hsLang=en) - [Integrations](https://support.becklar.com/knowledge-base/integrations?hsLang=en) - [Emergency Contacts](https://support.becklar.com/knowledge-base/emergency-contacts?hsLang=en) - [Subscription & Billing](https://support.becklar.com/knowledge-base/subscription-billing?hsLang=en) - [Permissions & Privacy](https://support.becklar.com/knowledge-base/permissions-privacy?hsLang=en#main-content) - [Location](https://support.becklar.com/knowledge-base/permissions-privacy?hsLang=en#location) - [Safety Protocols](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#main-content) - [Check-Ins](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#check-ins) - [Fall Detection](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#fall-detection) - [Worker Down](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#worker-down) - [Required Check-ins](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#required-check-ins) - [Cancelling an alarm](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#cancelling-an-alarm) - [SOS](https://support.becklar.com/knowledge-base/safety-protocols?hsLang=en#sos) - [Devices & Hardware](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#main-content) - [Apple Watch](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#apple-watch) - [Bluetooth Safety Button](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#bluetooth-safety-button) - [Bivy Satellite Device](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#bivy-satellite-device) - [Series X Device](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#series-x-device) - [T-Satellite](https://support.becklar.com/knowledge-base/devices-hardware?hsLang=en#t-satellite) - [User Guides](https://support.becklar.com/knowledge-base/user-guides?hsLang=en) - [Training Resources](https://support.becklar.com/knowledge-base/training-resources?hsLang=en#main-content) - [Emergency Response Plan](https://support.becklar.com/knowledge-base/training-resources?hsLang=en#emergency-response-plan) - [Emergency Response Plan (Professionally Monitored)](https://support.becklar.com/knowledge-base/training-resources?hsLang=en#emergency-response-plan-professionally-monitored) - [Admin](https://support.becklar.com/knowledge-base/admin?hsLang=en#main-content) - [Login with SSO](https://support.becklar.com/knowledge-base/admin?hsLang=en#login-with-sso) [![MicrosoftTeams-image (18)](https://support.becklar.com/hs-fs/hubfs/Marketing%20Images/MicrosoftTeams-image%20(18).png?width=180&height=44&name=MicrosoftTeams-image%20(18).png "MicrosoftTeams-image (18)")](https://becklar.com/workforce-safety/) [Becklar Help Center](https://support.becklar.com/knowledge-base?hsLang=en) Copyright © 2025, Becklar Workforce Safety