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      When will I get calls from the monitoring center as a user of WorkerSafety Pro?

      Users of WorkerSafety Pro should expect to receive an automated voice call from AVA every time an alarm is activated.

      Note: The following will apply to Becklar customers who are using WorkerSafety Pro with Becklar's 24/7 paid call monitoring service. 

       

      Users should expect to receive calls from AVA (automated voice assistant) when:

      • The Bluetooth Safety Button is held down long enough to activate an alarm.
      • The SOS slider on the WorkerSafety Pro app is used.
      • A check-in is missed, and the countdown timer expires.
      • A fall is detected, and the countdown timer expires.
      • A worker down is detected, and the countdown timer expires.
      • The SOS button on the satellite device is held down long enough to activate an alarm. 
      • The SOS button on the satellite device companion app is used.

      Remember: Satellite device users would be outside cell service or Wi-Fi and would not actually receive the callback, but it is important to know that the system is attempting to call the user.