The following is a template organizations may use when incorporating WorkerSafety Pro into their existing emergency response plan and safety procedures.
This document is not meant to replace any existing policies that your organization may have.
For Organizations using Becklar’s Professional Monitoring
SOS Emergency Response
The following are all deliberate alarms. Deliberate Alarms require action taken by the worker to request help.
Important – Prior to any emergency contacts receiving notifications, every alarm type that is initiated will result in a call being placed to the user from AVA (Automated Voice Assistant). If the user answers the call and says that they do not need help, the alarm will automatically be cleared, and no emergency notifications will be sent to emergency contacts.
Possible Alarm Types:
- In-app SOS
- Bluetooth button SOS
- SOS from satellite device
- Crash Detected (iPhone 14 or newer)
Step 1: SOS Emergency Received
If the call from AVA to the user is missed, the Becklar Monitoring center will be notified of the alarm and will begin dispatching emergency services. All emergency contacts will be notified at the same time. Each emergency contact will receive a phone call, text message, and email about the emergency. These notifications highlight who experienced the emergency and what type of an emergency it was. The text message and email notification contain a link to the emergency page which contains information about the alarm.
Step 2: Emergency Response
If the user answers the phone call from AVA, they can confirm that they need help and get transferred to an operator immediately. They could then tell the operator what type of help they need (i.e., ambulance, police, fire department). Emergency contacts will be notified if a user is transferred to an operator. As mentioned before, if a user does not answer the call from AVA, an operator will begin contacting 911 immediately and emergency contacts will be notified.
Step 3: Working with an Operator
If you have more information that is not on the emergency page and would be beneficial to emergency services, you can contact an operator and relay the information. The phone number to contact an operator can be found in the following locations:
- Emergency text message
- Emergency email
- Becklar training presentations
- WorkerSafety Pro User Guide
If you have not been provided with information to contact an operator with, you can use the following phone number: +1 (801) 781-6101
Once you connect with an operator you will need to provide information to them so that they can locate your organization’s alarm in their system. The operator will need the “account number”. The account number appears directly below the person’s name on the emergency page. The account number is also referenced in the text message and email that were sent about the alarm. It is 20 characters long, but the Operator can find the alarm with the first 6 characters of the account number.
If you cannot provide the account number, you can provide the following to the operator:
- The address that appears on the emergency page for the alarm.
- The person who triggered the alarm first and last name as it appears on the emergency page.
Step 4: Provide Information to Emergency Authorities
If more than a few minutes has passed since the alarm was escalated to an operator, it may be necessary to contact emergency authorities directly if you have additional information (that is not on the emergency page) that would help emergency authorities in their response to the emergency. If you have not already, access the emergency page and click on the orange “Local 911 Contact” button to see the 911 dispatch number that is closest to the user’s location. Use this number to call emergency authorities and provide the information.
Other relevant information may include:
- The type of work the user was performing
- Gate and door codes
- Safety hazards to be aware of
- GPS Coordinates
Non – SOS Emergency Response
The following are automatic alarms and do not require the worker to take a deliberate action to request help.
Possible Alarm Types:
- Missed Check-in
- Fall Detected
- Worker Down
Step 1: Non - SOS Emergency Received
Following the countdown timer expiring, a user will receive a phone call from AVA. If the user does not answer the call from AVA, all Tier 1 emergency contacts will receive a phone call, text message, and email about the emergency. These notifications highlight who experienced the emergency and what type of an emergency it was. The text message and email notification contain a link to the emergency page which contains information about the alarm. There will be a 5-minute delay before an operator begins dispatching emergency services. This gives Tier 1 emergency contacts the opportunity to contact the user and try to gain more information about the alarm before it is escalated further.
Step 2: Attempting Contact
Using the information on the emergency page, you can contact the user directly using their phone number. If this was a false alarm, you can clear the alarm from the emergency page using the blue button that says, “Set Emergency to All Clear”. If the user does not answer, you can escalate the alarm to an operator immediately using the red but that says, “Escalate to Emergency Response Team”. The operator will then begin contacting emergency services.
Step 3: Gathering Information & Continuing to attempt contact
Although every alarm should be treated seriously, Non – SOS alarms can often be false alarms. Before the 5-minute delay period expires, you may wish to attempt contact with the user again or contact the user’s co-workers that might be nearby and could provide help or more information. If the 5-minute delay does expire before the alarm is cleared, an operator will begin contacting emergency services.